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KB Home is committed to customer satisfaction.
We will go the extra mile
for you, ensuring that all facets of
your new-home experience meet the expectations of KB Home
and you, our valued customer.
KB Home's 100% Satisfied Pledge
program represents the rigorous standards
of customer satisfaction practiced throughout the
company. We have achieved extraordinary
homeowner loyalty with satisfaction index scores among the
highest in company history, while outstanding warranty
claims remain low. The KB Home 100% Satisfied Pledge
problem-solving policy involves making
great effort to resolve homeowner concerns
easily, efficiently and effectively. It
is our goal to resolve warranty issues
within a week.
Click here for more information on the Warranty.
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The
quality of our work is also a very important component to
our customer service standards. KB Home has adopted a
"100% Satisfied Pledge", which offers
homebuyers 10 point quality construction checkpoints at every
step.
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